I thought pollution was outside. Why should
I be worried about my air indoors?
What kinds of things are in my home air that
might be affecting my family's health and comfort?
What does Clean Air Delivery Rate (CADR) mean?
I keep my home very clean. Could the air in my
home still not be clean?
What can Trane do to help make my home's air
cleaner?
Why is a matched system so important?
What are the advantages of units with variable
speed fans?
How does a whole-home air cleaner like TRANE
CleanEffects work as part of my system?
What is a SEER rating and how does it impact
my energy costs?
What do all those rating numbers mean?
Why should I choose TRANE heating, air conditioning
and air cleaning equipment?
I need a new outdoor unit, but my indoor unit
works fine. What are the advantages of replacing my whole
system at the same time?
What noise factors do I need to consider when
selecting an air conditioner or heat pump?
How much will my new air conditioning system
cost?
Will anything help control the humidity in my
house?
What is a load calculation and why is it so
important?
What size system do I need for my home?
How do I verify the size of my air conditioner
or heat pump?
How do I find out about promotional programs
or specials on Trane equipment?
Does Air Crafters provide financing options
for equipment purchases?
How much will my new system cost?
The air coming from the registers feels cool
when my new heat pump is set for heating. Is there a problem?
I am interested in a programmable thermostat
for my home comfort system. What thermostat should I select?
What is a heat pump?
What is the purpose of auxiliary heat?
Is a heat pump the right choice for my home?
Why should I choose Trane heating, air conditioning and air cleaning equipment?
Who can recommend a home comfort system to meet my needs?
Can I buy heating and air conditioning equipment directly from Air Crafters?
How often should I change or clean my filters?
Where is my filter located?
Where can I purchase filters?
What services need to be performed for preventative maintenance on my heating and air conditioning equipment? How often should this maintenance be performed?
How do I verify when my Trane equipment was manufactured?
Should I cover my outdoor unit in the winter?
How close to the outdoor unit should I plant shrubs or flowers?
What are the average life expectancies for heating and air conditioning equipment?
Is there any advantage to setting my thermostat fan to "ON" so the fan runs constantly?
I've heard a lot about new refrigerants. Do I need to think about them when buying a system?
Can I get technical support from Trane to troubleshoot/repair my own equipment?
Why do my lights flicker when my air conditioner turns on?
How much coverage do I have under the Manufacturer's Limited Warranty?
What is the difference between a Manufacturer's Limited Warranty and an Extended parts and labor Warranty?
How long will it take to receive my Extended Warranty from Trane?
I thought pollution was outside. Why should I
be worried about my air indoors?
We spend 90% of our time every day indoors. Plus, today's
efficient, airtight homes are excellent at conserving energy,
but that also makes them better at trapping potentially irritating
particles inside the home. With the rising number of people
who suffer from allergies and asthma, indoor air quality has
become more and more important to our general health and well-being.
What kinds of things are in my home air that might
be affecting my family's health and comfort?
A wide range of particulate matter can be in your home's air,
including:
- Dust
- Animal hair and dander
- Mold spores
- Smoke
- Bacteria
- Pollen
- Dust mites
- Lint
- Cooking grease
What does Clean Air Delivery Rate (CADR) mean?
Clean Air Delivery Rate (CADR) is recognized by the Federal
Trade Commission (FTC) and Environmental Protection Agency
(EPA) as a fair and objective measure of various air cleaner
technologies. CADR provides the number of cubic feet of clean
air a unit delivers each minute. A higher CADR means a greater
amount of clean air is being delivered to your home.
I keep my home very clean. Could the air in my home
still not be clean?
Yes. Consider that the average home generates 40 pounds of
dust for every 1500 square feet of space. While regular home
cleaning is an excellent measure to reduce exposure to irritants
and pollutants, it's simply impossible to remove enough of
the material by hand to make your home's air as comfortable
as it can be. TRANE Clean Effects system is the best solution
for minimizing dust and allergens in your home.
What can Air Crafters do to help make my home's air
cleaner?
The best thing you can do is to remove as many of the particles
from your home's air as you can. That's why we recommend the
new TRANE CleanEffects™ air filtration system. It works
as part of your total home comfort system to remove up to
an industry-leading 99.98% of the airborne allergens from
your home's filtered air. There is no other system you can
buy that matches the effectiveness of TRANE CleanEffects.
How is TRANE CleanEffects™ different from the air cleaners
I see advertised on TV?
No other air filter can even come close to the effectiveness
of a TRANE CleanEffects™
TRANE CleanEffects™ also generates a minimal amount
of ozone, less than 5 PPB (parts per billion), well below
the 10 PPB FDA voluntary emission limit for medical devices
and significantly below some ionic-type room appliances that
may reach hundreds of PPBs. Also, since the unit is not typically
placed in your home's living areas like room-size cleaners
are, there is no annoying noise that can make it difficult
for you to relax.
Why is a matched system so important?
A matched system is important for a variety of reasons. One
is comfort. When all your components are properly sized to
your home, you can control exactly how much heating or cooling
you need so you can relax.
Also, a properly sized matched system enables every component
to perform as designed, meaning proper cycle times are maintained,
humidity is controlled, and system sound is minimized.
Another reason matched systems are important is efficiency.
Most systems people buy are too large for their homes, meaning
they pay to heat and cool space that isn’t even there.
A matched system outlined by an Air Crafters Comfort Specialist
will provides just the right amount of heating and cooling
you need so you get the most value for your utility dollar.
What are the advantages of units with variable speed
fans?
Variable speed fans operate on a simple principle: they are
able to spin at different speeds depending on the heating
and cooling needs of your home. Usually, they operate at lower
speeds, delivering a steady, reliable stream of warm or cool
air to your home. This helps control humidity levels, utility
costs and system noise. When conditions become more extreme,
the fan speed increases so that the system can meet increased
demand, guaranteeing that on even the hottest days or coldest
nights, you’re comfort needs will be met.
How does a whole-home air cleaner like TRANE CleanEffects
work as part of my system?
TRANE CleanEffects™ is designed to perfectly fit as
a component of your total home comfort system. Unlike many
air cleaners that are situated in a single room of the house,
CleanEffects is installed and operated through the same duct
work that your furnace or air conditioner might use. So even
though it’s attractively designed, it operates out of
sight of most living spaces to provide up to 99.98% cleaner
air throughout your entire home.
What is a SEER rating and how does it impact my energy
costs?
SEER means Seasonal Energy Efficiency Ratio. Like its "mpg"
counterpart in the automotive industry, the SEER gives an
indication of the performance efficiency of the system. The
higher the SEER, the more efficient the unit. And, the more
efficient the unit, the lower the operating costs.
Experts at the Trane Home Comfort Institute say that by purchasing
a system with a high SEER, you'll use less energy to cool
your house, resulting in lower electric bills. In many cases,
these savings are enough to partially or fully offset the
cost of the new equipment within a few years.
What do all those rating numbers mean?
The federal government requires all air conditioning and heating
equipment to be rated for efficiency. The higher the rating,
the more efficient the model.
Gas furnaces are rated for AFUE (Annual Fuel Utilization Efficiency).
This defines the amount of heat used to warm your home from
the burned fuel. A 90% furnace will use 90% of the available
heat to heat your home. 10% of the heat is vented outdoors.
Many older gas furnaces are only 60% efficient. The other
40% is vented outdoors. You can see that a new high-efficiency
furnace will require much less fuel to heat your home.
For air conditioning, the rating is SEER (Seasonal Energy
Efficiency Ratio). This rating is based on general design
criteria such as the compressor and outdoor coil. SEER ratings
are for comparison purposes only, so that homeowners will
know how they can compare different brands of products with
similar efficiency ratings. The rating for the outdoor unit
will reference a general efficiency range, such as 14 SEER.
The actual efficiency rating for a specific system will depend
on the combination of the outdoor unit and the indoor coil.
These ratings are available from your dealer and the Air-Conditioning
and Refrigeration Institute's Energy Guide. A variable-speed
indoor blower unit will increase the efficiency rating of
the system, as well.
Heat pumps are rated by SEER for cooling efficiency and by
HSPF (Heating Seasonal Performance Factor) for heating efficiency.
As with other ratings, the higher the HSPF, the less energy
it will take to warm your home.
All of these ratings can be compared by asking your local
independent Trane dealer or utility provider, or referencing
the ARI Directory. See our pages of Energy Star(SM) Products.
Why should I choose Trane heating, air conditioning
and air cleaning equipment?
Increased efficiency, reliability, and control of your home's
indoor environment are the main reasons for choosing a new
Trane heating and air conditioning system. Our TRANE split
system air conditioning units and heat pumps all have fully
louvered panels to protect the outdoor coil from damage, as
well as powder paint finishes and weather-resistant screws.
TRANE is the only manufacturer to offer all-aluminum outdoor
coils, the patented Spine Fin™ coil. The TRANE Spine
Fin outdoor coils provide greater heat-transfer capabilities,
thus resulting in higher efficiencies and greater resistance
to corrosion than traditional copper/aluminum coils. The TRANE
XL19i model is among the highest SEER ratings (cooling efficiency)
systems in the industry. (*ARI Directory listings for XL19i)
Trane's gas furnaces feature self-diagnostic controls, a heavy
steel 40"-high, insulated cabinet, hot surface igniter,
multi-port in-shot burners, one-piece heat exchangers with
no welds, durable pre-painted finish, and some of the highest
efficiencies in the industry, making TRANE an obvious choice.
TRANE is also the variable-speed airflow experts. TRANE variable-speed
furnaces and air handlers can do things other manufacturer's
products can't, such as superb humidity control with Comfort-R
Enhanced Mode. This feature allows the coil to get cold faster
and the furnace blower to slowly ramp up and down, or to operate
at 50 percent of cooling speed in the FAN ON position. This
provides greater air circulation and filtration, even temperature
distribution, humidity control, and quiet performance. Variable-speed
motors are the most efficient motors as well, increasing the
overall efficiency of your heating and air conditioning system.
And when it comes to cleaner air, the revolutionary new TRANE
CleanEffects is the industry's most effective whole-home air
filtration system, capable of removing up to 99.98% of the
allergens and harmful particles from your family's air.
I need a new outdoor unit, but my indoor unit works
fine. What are the advantages of replacing my whole system
at the same time?
We recommend that your replace the indoor coil or air handler
when replacing the outdoor unit. Both of these components
are integral to the closed refrigerant loop and together determine
the capacity and efficiency of your system. If you do not
replace the indoor unit, there will be no test data available
for the new combination to establish the expected capacity
or efficiency of your system. Also, the indoor system may
be partially blocked by particles that will decrease efficiency,
and you may be faced in the near future with replacing the
indoor unit after it fails and having to pay to have the closed
refrigerant system opened again. It would be expensive and
be another opportunity for contamination. You end up paying
more. If your whole system is replaced, you will be less likely
to need service in the near future.
What noise factors do I need to consider when selecting
an air conditioner or heat pump?
The industry sound rating numbers are complicated and often
difficult to understand. Sound rating is just one of these
areas. A difference of 6 decibels (such as between 72 dB and
78 dB) is technically a four-fold increase in compressor sound
when rating air conditioners or heat pump units. However,
it takes a difference of 10 decibels to double the loudness.
It is also noted that it takes approximately 3 decibels for
the average human ear to discern any difference in loudness
at all. In many cases, the sound rating isn't as significant
a determiner of sound difference to listeners as is the sound
characteristics or quality. One type of sound with a lower
sound power rating may be more offensive to a homeowner than
another with a higher sound power rating. There are other
important considerations, such as location, when considering
the effects of sound. Our overall product line offers homeowners
significant choices. If your community has specific sound
requirements, we will be able to assist you in determining
which system will comply.
How much will my new air conditioning system cost?
That depends. There are many factors that must be considered.
These include:
- The efficiency of the equipment
- The size of your home
- Is the ductwork installed and in good condition?
- Do you need a thermostat or electronic air cleaner?
In most cases, replacing your whole system, including both
indoor and outdoor components, will result in a more efficient,
longer-lasting system but will also cost a little more. Contact
us for price quotes and a free in-home consultation with one
of Air Crafter’s Comfort Specialists.
Will anything help control the humidity in my house?
Humidity is a problem in many areas. The best way to control
excessive humidity is to have a system that runs longer at
lower speeds. Variable-speed air-handling equipment runs at
very low speeds, which keeps the air circulating against the
cooling coil and removes much more moisture than conventional
systems. At these low speeds, the variable-speed motor also
uses much less electricity than conventional motors.
Our two-stage XL19i outdoor air conditioning unit will operate
at a low speed, removing more moisture and allowing greater
comfort than a single-stage air conditioning unit. Our variable-speed
indoor blower units also have Comfort-R™ Enhanced Mode
that runs a very cold coil and enables the blower to slowly
ramp up and down. This will wring-out extra moisture from
the indoor air.
What is a load calculation and why is it so important?
A load calculation determines the proper size system for your
specific home. We factor in a number of criteria used to determine
what size components you should include as part of your total
comfort system, things like square footage, number of windows,
and year-round weather concerns.
A load calculation is important so that your system operates
at maximum efficiency, with optimum performance. Most homes
have systems that are oversized, so you end up paying more
than you should to heat and cool your home. Also, systems
that are improperly sized tend to cycle too quickly or too
slowly, and that can lead to maintenance problems, uneven
temperatures, and an inability to control humidity. A properly
sized system based on a correct load calculation can help
ensure you enjoy long-lasting, reliable comfort whatever the
season.
What size system do I need for my home?
It is important that new or replacement equipment is not sized
by "Rule of Thumb" or by duplicating the existing
equipment capacity. The only accurate way to determine the
correct capacity of heating and air conditioning equipment
for your home is to have a load calculation performed on your
home. There is a specific method available to all dealers
to do this calculation. This will give us the heat gain and
heat loss design data for your home. These figures can then
be used to select the appropriately sized air conditioning
or heating system for your home, based on equipment-performance
data.
Many factors determine the size (capacity) system your home
requires. Some of these are:
- square feet to be cooled and heated
- climate
- humidity
- number of windows
- insulation factors
- which direction your home faces
- heat producing appliances, and
- the number of people who will be in the home
Oversized air conditioning systems will not remove adequate
moisture from the indoor air due to short cycling. Also, oversized
systems quickly cool the indoor air temperature, but they
do not run long enough to remove the humidity.
That leaves you feeling stuffy and uncomfortable. Control
of your home's climate is rarely achieved with oversized systems
and electricity consumption is higher than with a properly
sized system.
An oversized furnace is similar to an oversized air conditioning
system. The furnace run time is short, creating uncomfortable
air stratification and less air filtration. Also, the frequent
cycling of the unit on and off can cause undue wear and tear
on internal working components.
An undersized air conditioning system will not adequately
cool your home on the hottest days and an undersized furnace
will not adequately heat your house on the coldest days.
How do I verify the size of my air conditioner or
heat pump?
The capacity in tons of a Trane outdoor unit can be determined
by dividing the 7th and 8th digit of the model number by 12.
So if the model number is 4TTX4036A1000A, take 36 and divide
by 12, equalling 3 tons.
This is only for Trane models. Other companies use a different
method based on their model number nomenclature.
How do I find out about promotional programs or specials
on Trane equipment?
As a Trane dealer we can give you specifics about programs
in your area and participating dealers. We’ll tell you
all about them when we perform your estimate.
Does Air Crafters provide financing options for equipment
purchases?
We provide up to 12-year customer financing. Terms may vary
and are subject to qualifications.
How much will my new system cost?
That depends. There are many factors that must be considered.
These include:
- The efficiency of the equipment
- The size of your home
- Is the ductwork installed and in good condition?
- Do you need a thermostat or electronic air cleaner?
In most cases, replacing your whole system, including both
indoor and outdoor components, will result in a more efficient,
longer-lasting system but will also cost a little more. Contact
Air Crafters for an in-home consultation to determine the
best equipment your total investment based on a load calculation
performed on your home.
The air coming from the registers feels cool when
my new heat pump is set for heating. Is there a problem?
While a heat pump is perfectly capable of effectively heating
your home, the temperature of the air coming out of the registers
confuses some people. The air is heated to about 90 to 95
degrees, depending on the outdoor temperature. This temperature
is approximately 20 to 25 degrees warmer than the indoor air
temperature and will warm your house. It is, however, below
body temperature (98.6 degrees) and can feel cool when someone
puts their hand in the airflow.
I am interested in a programmable thermostat for my
home comfort system. What thermostat should I select?
We recommend TRANE Programmable Comfort Controls such as the
XL800 or XL600 series thermostats. Please contact us for assistance
with purchase and installation of energy-saving controls.
What is a heat pump?
The heat pump is an air conditioner that reverses the process
of removing heat from the inside of the house in summer to
absorbing the heat from outside air and moving it inside in
winter. It is effective by itself down to temperatures around
25 to 30 degrees Fahrenheit. At that point, either a gas furnace
or an air handler with supplemental electric heat will kick
in and help heat your home. The Auxiliary Heat light on your
thermostat will light. The heat pump will continue to operate
along with the electric auxiliary heat. It will shut off when
a gas furnace is energized. Emergency heat is a manual override
option in the event your heat pump needs service.
What is the purpose of auxiliary heat?
Under normal operating conditions, the auxiliary heat is brought
on automatically by the thermostat when the indoor temperature
drops during heat pump operation. There are also times during
cold, wet weather when the outdoor coil may ice up and your
heat pump will go into a defrost cycle. This is nothing more
than reversing the process back to cooling mode. Cooling mode
makes the outdoor coil hot and melts any ice. The defrost
cycle should only last a few minutes and then return to heating
mode. During the defrost cycle, your comfort system is in
cooling mode and the supply air is cool. To offset this cool
air, the auxiliary heat will be energized during defrost.
A mist or fog may be visible from the outdoor unit during
defrost.
Is a heat pump the right choice for my home?
The heat pump is effective in many geographies. In all electric
applications, the heat pump may consume less energy than an
electric furnace or air handler using resistance heat. Why?
Because it can deliver the same amount of BTUs as electric
heaters using less electrical input than the electric heat.
In moderate climates the savings that natural gas yields may
not be as advantageous as in colder climates, since there
is less frequent use of the furnace in milder climates. Of
course, the heat pump can be matched with a gas furnace where
preferred. The heat pump can operate in the milder temperatures
when the gas furnace may tend to short-cycle.
To determine which system would serve your specific needs
best, we should perform a load calculation on your home and
then estimate the cost of operation for the different combinations
of equipment.
Why should I choose Trane heating, air conditioning
and air cleaning equipment?
Increased efficiency, reliability, and control of your home's
indoor environment are the main reasons for choosing a new
Trane heating and air conditioning system. Our split system
air conditioning units and heat pumps all have fully louvered
panels to protect the outdoor coil from damage, as well as
powder paint finishes and weather-resistant screws. We are
the only manufacturer to offer all-aluminum outdoor coils,
the patented Spine Fin™ coil. Our Spine Fin outdoor
coils provide greater heat-transfer capabilities, thus resulting
in higher efficiencies and greater resistance to corrosion
than traditional copper/aluminum coils. Our XL19i model is
among the highest SEER ratings (cooling efficiency) systems
in the industry. (*ARI Directory listings for XL19i)
Trane's gas furnaces feature self-diagnostic controls, a heavy
steel 40"-high, insulated cabinet, hot surface igniter,
multi-port in-shot burners, one-piece heat exchangers with
no welds, durable pre-painted finish, and some of the highest
efficiencies in the industry, making Trane an obvious choice.
We are also the variable-speed airflow experts. Our variable-speed
furnaces and air handlers can do things other manufacturer's
products can't, such as superb humidity control with Comfort-R
Enhanced Mode. This feature allows the coil to get cold faster
and the furnace blower to slowly ramp up and down, or to operate
at 50 percent of cooling speed in the FAN ON position. This
provides greater air circulation and filtration, even temperature
distribution, humidity control, and quiet performance. Variable-speed
motors are the most efficient motors as well, increasing the
overall efficiency of your heating and air conditioning system.
And when it comes to cleaner air, our revolutionary new TRANE
CleanEffects is the industry's most effective whole-home air
filtration system, capable of removing up to 99.98% of the
allergens and harmful particles from your family's air.
You can receive more information in our Products section.
Just scroll down to the product links and click on the ones
you are interested in to review pictures, features, capacities,
dimensions, ratings, and warranty information.
Who can recommend a home comfort system to meet my
needs?
Air Crafters can explain the advantages of different types
of systems for your home, as well as select the right products
to meet your personal comfort needs. Air Crafters can also
discuss the benefits of higher efficiency, variable-speed
airflow, the revolutionary TRANE CleanEffects whole-house
air cleaner, programmable thermostats, two-stage heating and
air conditioning, and other reliable, durable products.
Can I buy heating and air conditioning equipment directly
from Air Crafters?
Air Crafters does not sell products directly to consumers
or businesses. As a TRANE dealer, Air Crafters provides customers
with a full line of TRANE products. Contact us for equipment
recommendations, including your total investment cost based
on a Load Calculation performed on your home.
If you are interested in quiet, efficient home comfort, ask
us about variable-speed airflow. We can also "estimate"
the annual energy savings from higher efficiency equipment.
Ask about our limited factory and extended warranties and
financing options.
How often should I change or clean my filters?
Filters should generally be replaced every month when the
system is running. Replace filters with the same kind and
size as the original filter. If your filter is not disposable,
follow the manufacturer instructions for cleaning. If you're
using a high-density filter such as an electrostatic filter,
check with us to raise the external static pressure of your
system. If the external static pressure exceeds the design
criteria of your system, it can negatively impact the performance
and life of your equipment.
Where is my filter located?
Your air filter should be located in either the blower compartment
of the furnace, in an attached filter case, or in a return
air grille in a wall of your home. If you cannot find the
air filter, contact us.
Where can I purchase filters?
If you are unable to find the appropriate-size air filter
at your local hardware outlet, they may be able to cut-to-fit
filters that will also work, or contact us for assistance.
What services need to be performed for preventative
maintenance on my heating and air conditioning equipment?
How often should this maintenance be performed?
Air Crafters should perform preventative maintenance before
the winter heating season and before the summer cooling season.
We offer service agreements that may include reduced rates
on labor and parts and provide priority response. Service/maintenance
agreements may include cleaning indoor and outdoor coils,
tightening electrical connections, checking supply voltage
and operating current, checking refrigerant charge, measuring
temperature differential at supply and return registers, cleaning
blower wheel and motor, inspecting and adjusting burner, checking
heat exchangers, cleaning drain lines and pan, checking ductwork
for leaks and insulation, and checking thermostat.
How do I verify when my Trane equipment was manufactured?
The first letter of the serial number gives the year of manufacture
as follows:
9=2009
8=2008
7=2007
6=2006
5=2005
4=2004
3=2003
2=2002
Z=2001
R=2000
P=1999
N=1998
M=1997
L=1996
K=1995
J=1994
H=1993
G=1992
F=1991
E=1990
D=1989
C=1988
B=1987
S=1986
Y=1985
X=1984
W=1983
U=1982(seventh digit)
T=1981(seventh digit)
O, A=1980(seventh digit)
Should I cover my outdoor unit in the winter?
Covering the unit is not necessary. Air conditioners are manufactured
to withstand all possible climate changes. In fact, rain helps
keep your unit clean. Of course, because heat pumps run all
year long, they should never be covered.
How close to the outdoor unit should I plant shrubs
or flowers?
Manufacturers generally agree that plants should not be closer
than 18 inches. Air conditioners need intake and exhaust air
to operate efficiently. If air cannot circulate, the unit
could build up heat and require service.
What are the average life expectancies for heating
and air conditioning equipment?
The average expected life of an air conditioner is approximately
15 years. The average expected life of a heat pump is approximately
10 to 12 years, since it operates year round. The average
expected life of a gas furnace or air handler may be longer.
Units in corrosive environments, such as, but not limited
to coastal installations, will tend to have shorter lives.
Is there any advantage to setting my thermostat fan
to "ON" so the fan runs constantly?
Yes, there are a couple. The first is that you get constant
filtering of the air in your home. The second is that because
the air is moving, you have a more even temperature throughout
the home. However, continuous fan mode during COOLING operation
may not be appropriate in humid climates. If the indoor air
exceeds 60% humidity or simply feels uncomfortably humid,
it is recommended that the fan be used in AUTO mode.
I've heard a lot about new refrigerants. Do I need
to think about them when buying a system?
We do not advise homeowners to choose home comfort systems
based on the refrigerant they use. The Clean Air Act does
not allow ANY refrigerants to be vented into the atmosphere.
They must be reclaimed, recycled and reused.
Units using the current refrigerant, R-22, will always be
serviced with R-22.
They will not need to be changed to a different refrigerant.
The scheduled phased-out of R-22 allows for plenty of refrigerant
to be available to service all cooling units and heat pumps
that use R-22 for the life of the equipment. We do offer limited
lines of high efficiency comfort systems using R-410A refrigerant.
Our gradual introduction of these products has allowed servicers
in the field the opportunity to adapt to the required installation
and service techniques, to ensure homeowners continue to receive
the comfort and value they have chosen.
As the HVAC industry gradually and confidently transitions
to a new refrigerant, we encourage homeowners to maintain
their focus on purchasing energy efficient home comfort products
that best meet their comfort needs. Purchasing higher-efficiency
air conditioning and heating systems and better sealing our
homes will not only improve comfort and reduce energy costs,
but will also improve our environment.
Can I get technical support from Trane to troubleshoot/repair
my own equipment?
No. It is critical that TRANE products and Original Equipment
Manufacturer replacement parts be installed and serviced by
licensed, qualified independent Trane dealers who have access
to product data, service updates, and distributor training.
As a manufacturer, TRANE feels that it is in both the customers'
and their best interest to ensure that our product delivers
the quality, durability, and comfort we advertise and you
expect. Please contact us for assistance.
Why do my lights flicker when my air conditioner turns
on?
Light flicker associated with the starting of appliances usually
does not pose any safety problems and does not damage appliances.
Proper wire connections and grounding are necessary to reduce
flicker. Contractors and homeowners should check with their
local utility regarding the appropriate wire size and transformer
servicing the home. In cases where light dimming is related
to the starting of a central air conditioner, and the previously
discussed steps have not resolved the situation, manufacturers
offer start assist kits that can be purchased which may help
reduce flicker. Please contact us for additional information.
How much coverage do I have under the Manufacturer's
Limited Warranty?
Trane's XR split system outdoor product lines carry an original
limited warranty that covers the compressor and outdoor coil
for ten (10) years (parts only) and internal functional parts
for five (5) years (parts only). Your installing independent
Trane dealer is responsible for any warranty part replacement
labor for the first year.
Trane's XLi split system outdoor product lines carry an original
limited warranty that covers the compressor and outdoor coil
for ten (10) years (parts only) and internal functional parts
for ten (10) years (parts only). Your installing independent
Trane dealer is responsible for any warranty part replacement
labor for the first two years.
Trane 80 percent gas furnaces have an original limited warranty
that covers the heat exchangers for twenty (20) years (parts
only) and internal functional parts for five (5) years (parts
only). Your installing independent Trane dealer is responsible
for any warranty part replacement labor for the first year.
Trane 90+ percent gas furnaces have an original limited warranty
that covers the heat exchangers (parts only) for the lifetime
of the original owner or twenty (20) years for a successive
owner and internal functional parts for five (5) years (parts
only). Your installing independent Trane dealer is responsible
for any warranty part replacement labor for the first year.
What is the difference between a Manufacturer's Limited
Warranty and an Extended parts and labor Warranty?
A limited warranty covers specific parts (i.e. compressor,
coil, electronics, etc.); therefore, the warranty language
limits it. Extended warranties are generally purchased in
addition to the limited warranty. Extended warranties cover
all parts and may also include the labor for the service call.
An extended warranty protects you from unexpected and unbudgeted
service calls for the duration of the warranty.
How long will it take to receive my Extended Warranty
from Trane?
If you purchased a factory extended warranty, Air Crafters,
as your installing independent Trane dealer submits your application
to its regional Trane wholesale distributor. The distributor,
in turn, submits it to the Trane Extended Warranty Department.
You should receive your warranty within 45 days of installation.
If you do not receive a written extended warranty of for further
assistance, please contact us or call the Trane Extended Warranty
department at (800) 554-6413.